Our Chief Medical Officer recently joined the Precision Medicine Made Simple podcast from Biography Health to discuss what's missing in modern healthcare.
Dr. Sukjit "Sarge" Takhar sat down with Dr. William Sanford and Taylor Cu on the Biography Health podcast to discuss something that sounds simple but has become surprisingly rare in healthcare: actually listening to patients. In a conversation that cuts to the heart of what's broken (and fixable) in modern medicine, Sarge shared insights from his years in emergency medicine that explain why so many patients leave appointments feeling unheard, even when they've received "good" medical care.
Biography Health, founded by Dr. Stanford, focuses on precision medicine and personalized care using genetic analysis and comprehensive health history—making it the perfect platform for discussing how we can move beyond one-size-fits-all healthcare. As Sarge explained in the episode, the problem isn't usually medical competency. Instead, it’s the human connection: "You can't reassure somebody unless they felt listened to," he notes. "And listening to someone isn't about repeating what they say... listening to somebody is listening because you care about what they're telling you." This represents our approach to treating the whole person, not just the problem in room 17.
The conversation explores why this matters for the future of healthcare, especially as we continue to integrate more and more technology and precision medicine into our practice. While testing and advanced diagnostics give us incredible insights (something both Biography Health and PrimaryMD leverage extensively), they're only as powerful as the human connection that interprets and delivers those insights. It's a conversation that will resonate with anyone who's ever felt rushed through a medical appointment or wondered if their doctor really heard their concerns.
Watch the full episode on YouTube or listen on Spotify and Apple to hear more about how great healthcare happens when cutting-edge science meets old-fashioned human care.